At UBM Inc, we are committed to your satisfaction and stand behind the quality of the home medical equipment and supplies we provide. This Refund Policy outlines the conditions under which returns, refunds, and exchanges are handled. Please read this policy carefully before making a purchase or inquiry.
If you have any questions about this policy, please contact us at (224) 285-7581 before completing your transaction.
1. General Return Eligibility
Due to the nature of home medical equipment and supplies, returns are accepted under specific conditions to ensure product safety, hygiene, and regulatory compliance. A product may be eligible for return if:
- The item is returned within 30 days of the original purchase or delivery date.
- The item is in its original, unopened, and unused condition, with all original packaging, accessories, manuals, and tags intact.
- The item is accompanied by a valid proof of purchase (receipt or invoice number).
- The return request has been pre-authorized by UBM Inc prior to sending the item back.
All return requests must be initiated by contacting us at (224) 285-7581 or through our contact form. Unauthorized returns will not be accepted or processed.
2. Non-Returnable Items
For health, safety, and hygiene reasons, certain items cannot be returned under any circumstances, including but not limited to:
- Opened or used disposable supplies — including adult briefs, underpads, catheters, and other single-use consumables.
- Opened respiratory accessories — including nebulizer masks, tubing, cannulas, and CPAP/BiPAP masks or cushions that have been removed from sealed packaging.
- Any product that has come into contact with the body — including compression garments, braces, supports, and pulse oximeters that show signs of use.
- Special-order or custom items — products ordered specifically for an individual patient's needs.
- Products with missing, damaged, or altered packaging — including any item where original serial numbers or labels have been removed or tampered with.
- Items purchased during a clearance or final-sale event, which are sold as-is.
If you are unsure whether your item qualifies for a return, please contact us before initiating the process.
3. Defective or Damaged Products
If you receive a product that is defective, damaged during shipping, or materially different from what was described, UBM Inc will work with you to resolve the issue promptly. Please follow these steps:
- Notify us within 5 business days of receiving the item by calling (224) 285-7581 or using our contact form.
- Provide your order/invoice number, a description of the defect or damage, and, where possible, photographs of the damaged product and packaging.
- Do not discard the original packaging, as it may be required for a shipping damage claim.
Upon verification, UBM Inc will offer one of the following resolutions at our discretion:
- Replacement of the defective or damaged item at no additional charge.
- A full refund to the original payment method.
- A store credit for the full value of the item.
UBM Inc reserves the right to request the return of the defective item before issuing a replacement or refund.
4. Return Process
To initiate a return, please follow the steps below:
- Step 1 — Contact Us: Call us at (224) 285-7581 or submit a request through our contact form, providing your name, order/invoice number, the item(s) you wish to return, and the reason for the return.
- Step 2 — Receive Authorization: Our team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number along with return instructions. Do not ship items back without an RMA number.
- Step 3 — Package the Item: Securely repackage the item in its original packaging. Clearly write the RMA number on the outside of the package.
- Step 4 — Ship the Return: Send the item to the address provided by UBM Inc. We recommend using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Step 5 — Processing: Once we receive and inspect the returned item, we will process your refund, replacement, or exchange within 7–10 business days.
5. Refund Processing
Once a return has been received and approved, refunds will be processed as follows:
- Refunds will be issued to the original method of payment used at the time of purchase.
- Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
- Original shipping and handling charges are non-refundable unless the return is due to a defect or an error by UBM Inc.
- If an item is returned in a condition that does not meet our return eligibility criteria, we reserve the right to deny the refund or apply a restocking fee of up to 20% of the item's purchase price.
6. Exchanges
We are happy to assist with exchanges for eligible items (subject to the same conditions as returns outlined in Section 1 and Section 2 above). If you wish to exchange a product for a different size, model, or item:
- Contact us at (224) 285-7581 to verify availability of the replacement item before initiating the exchange.
- Follow the same return process described in Section 4. Once we receive and inspect the original item, we will dispatch the replacement.
- If the replacement item is of higher value, you will be responsible for the price difference. If it is of lower value, the difference will be refunded to your original payment method.
7. Cancelled Orders
If you wish to cancel an order, please contact us as soon as possible at (224) 285-7581. Cancellations are subject to the following conditions:
- If the order has not yet been processed or shipped, we will cancel the order and issue a full refund.
- If the order has already been shipped, it cannot be cancelled, and you will need to follow the standard return process once the item is received.
- Special-order items cannot be cancelled once the order has been confirmed and placed with our suppliers.
8. Manufacturer Warranty
Many products sold by UBM Inc — including respiratory equipment, oxygen concentrators, CPAP/BiPAP devices, and monitoring equipment — are covered by manufacturer warranties. Warranty terms vary by manufacturer and product.
- For warranty claims, please contact UBM Inc at (224) 285-7581 and we will assist you in navigating the manufacturer's warranty process.
- Warranty claims are handled separately from our standard return and refund process and are subject to the terms set by the respective manufacturer.
- Warranty coverage does not apply to damage caused by misuse, accidents, unauthorized modifications, or failure to follow the manufacturer's operating instructions.
9. Hygiene and Safety Policy
Because our products are used in healthcare settings and may come into contact with the body or bodily fluids, UBM Inc enforces a strict hygiene policy. Any product that appears to have been used, opened, or exposed to contaminants will be refused and returned to the customer at their expense. This policy is in place to protect the safety and wellbeing of all our customers.
10. Limitation of Liability
UBM Inc's liability in connection with any product return or refund is limited to the original purchase price of the item in question. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use a returned product.
11. Changes to This Policy
UBM Inc reserves the right to modify this Refund Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or require assistance with a return, refund, or exchange, please do not hesitate to reach out to us:
- Company: UBM Inc
- Phone / TFN: (224) 285-7581
- Contact Form: Click here to send us a message
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
We are committed to resolving any issues quickly and fairly. Your satisfaction is our priority.